30 Day Money Back Guarantee PolicyUpdated 2 months ago
At TRANSFORM by Fitaz, we are committed to delivering real results. That’s why we offer our 30-Day Results-Based Money Back Guarantee. If you follow the program as instructed for 30 days and do not see results, we will refund your purchase. We stand by the effectiveness of our system and believe in its ability to transform your life.
Eligibility Requirements
To qualify for a refund, customers must meet the following criteria:
Complete 85% of the Program
Log at least 85% of workouts in the app within the first 30 days.
Follow the meal plan as recommended and log meals in the app.
Ensure workouts are completed as per the structured program and not substituted with alternative exercises/ workout plans.
Engage with the Program Features
Actively use the app’s progress tracking tools, including body measurements, weight tracking, or progress photos.
Demonstrate Consistency
Provide proof of effort, including:
Workout completion logs.
Meal plan adherence (photos or app logs).
Weekly progress check-ins.
Submit a Results Review
Complete a short results review form explaining the challenges faced and why they feel the program didn’t work.
Include any feedback or suggestions for improvement, which will be used to enhance our program offerings.
*Please note: We are able to verify workout completion and program engagement through our system logs.
Program Eligibility: This guarantee is eligible on Level 1, 2, and 3 HIIT Pilates and Express programs only. It is not valid on the Pregnancy and Postpartum program.
Refund Process
Email our support team at [email protected] with the subject line: 30-Day Guarantee Request.
Attach proof of program activity, including logs, photos, or screenshots from the app.
Our team will review the submission within 5 business days.
If all eligibility requirements are met, the refund will be processed accordingly.
If additional documentation is required, customers must provide the requested information within 7 days of our review request.
Refunds will be processed to the original payment method only. Please allow up to 3-5 business days for the refund to be processed and reflected in your account.
Terms & Conditions
Refunds apply to the initial purchase price only and do not cover any additional services or products.
Refund requests must be submitted within 35 days of the program start date.
This guarantee is offered as a one-time opportunity per customer.
Customers who have received a refund under this policy are not eligible for future money-back guarantees.
Failure to adhere to the eligibility criteria will result in a denied refund request.
For any questions or concerns, please reach out to our support team at [email protected].