How do I access the challenge after purchasing it if my account doesn't show my participation?Updated 9 months ago

Thank you for your purchase and for reaching out to us! If you've purchased the 8-week challenge but your account doesn't reflect your participation, it's important to first confirm that when logging in, you are using all lowercase letters for your email address. Our system is case sensitive, and using uppercase letters may prevent you from accessing your challenge properly.

If ensuring that all letters are in lowercase does not resolve the issue, we ask that you provide us with a screen recording of the problem. This will allow us to investigate the issue further and provide you with a tailored solution to access the challenge you purchased. We appreciate your cooperation and are here to assist you every step of the way!