These Terms and Conditions apply to the use of the TRANSFORM by Fitaz mobile application (App), the website at www.fitazfk.com (Website), and the associated fitness and nutrition products and services (Fitness Products), which are owned and operated

These Terms and Conditions apply to the use of the TRANSFORM by Fitaz mobile application (App), the website at<a href="http://www.fitazfk.com">&#xA0;www.fitazfk.com</a> (Website), and the associated fitness and nutrition products and services (Fitness Products), which are owned and operated by Fitaz Health PTY LTD ABN 62 169 230 040.By accessing and using our Website, App, and Fitness Products, you agree to comply with these terms. We reserve the right to amend these terms from time to time, and your continued use of the App or Website will indicate your acceptance of any updated terms.1. Fitness Products and Services1.1 TRANSFORM by Fitaz offers a variety of general fitness programs designed to meet weight loss or fitness goals, which are promoted through the App and Website.&#xA0; 1.2 Our programs do not offer face-to-face personal training or individually tailored exercise or nutrition advice. All programs are general in nature and do not take into consideration individual health conditions, including pregnancy or medical concerns. 1.3 You must consult with a healthcare professional before starting any fitness or weight loss program, particularly if you have any health conditions, are pregnant, or are breastfeeding. 1.4 TRANSFORM by Fitaz does not guarantee any particular results from participation in our fitness programs.2. Program Access, Compatibility, and Duration2.1 Programs purchased through TRANSFORM by Fitaz are accessible exclusively via the App and<a href="http://www.fitazfk.com" style="text-decoration:none;">&#xA0;www.fitazfk.com</a> website, which is compatible with Android and iOS 14+ devices. If the app is not compatible with your device, a refund may be issued for the program, but not for any associated equipment unless returned in accordance with our refund policy. 2.2 Fitness programs offer varying access periods, which will be specified at the time of purchase. Regardless of the program&apos;s duration, the access period commences from the date of purchase. After the access period expires, continued access will require a separate purchase or subscription renewal. 2.3 No extensions on programs will be provided for any reason, including failure to start the program, illness, or personal circumstances. However, you may opt-in for extended month-to-month access at a discounted rate, cancellable at any time.3. Refund Policy3.1 TRANSFORM by Fitaz offers a 7-day cooling-off period, during which you can switch to another challenge at no additional cost. No refunds are offered on any programs, services, supplements, apparel, or equipment after this period. 3.2 If the App is not compatible with your device, we will refund the program cost. However, if equipment was purchased along with the program, the equipment must be returned to receive a full refund. Refunds are processed once the returned item is received at our facility.Please send returns to:&#xA0; ATTN: TRANSFORM By Fitaz 8/1 Hornet Place, Burleigh Heads QLD 42203.3 TRANSFORM by Fitaz offers a 30-Day Results-Based Money Back Guarantee, If you follow the program as instructed for 30 days and do not see results, we will refund your purchase. We stand by the effectiveness of our system and believe in its ability to transform your life.Eligibility Requirements To qualify for a refund, customers must meet the following criteria:<ul data-spread="true"><li>Complete 85% Of The Program: Log at least 85% of workouts in the app within the first 30 days. Follow the meal plan as recommended and log meals in the app. Ensure workouts are completed as per the structured program and not substituted with alternative exercises/workout plans.</li><li>Engage with the Program Features: Actively use the app&#x2019;s progress tracking tools, including body measurements, weight tracking, or progress photos.</li><li>Demonstrate Consistency: Provide proof of effort, including:<ul data-spread="false"><li>Workout completion logs.</li><li>Meal plan adherence (photos or app logs).</li><li>Weekly progress check-ins.</li></ul></li><li>Submit a Results Review: Complete a short results review form explaining the challenges faced and why they feel the program didn&#x2019;t work. Include any feedback or suggestions for improvement, which will be used to enhance our program offerings.</li></ul>Please note: We are able to verify workout completion and program engagement through our system logs.Program Eligibility:&#xA0;This guarantee is eligible on Level 1, 2, and 3, HIIT Pilates and Express programs only.&#xA0;It is not valid&#xA0;on the Pregnancy and Postpartum program.Refund Process<ul data-spread="false"><li>Email our support team at <a disabled="true">support@fitazfk.com</a> with the subject line: 30-Day Guarantee Request.</li><li>Attach proof of program activity, including logs, photos, or screenshots from the app.</li><li>Our team will review the submission within 5 business days.</li><li>If all eligibility requirements are met, the refund will be processed accordingly.</li><li>If additional documentation is required, customers must provide the requested information within 7 days of our review request.</li><li>Refunds will be processed to the original payment method only. Please allow up to 3-5 business days for the refund to be processed and reflected in your account.</li></ul>Terms &amp; Conditions<ul data-spread="false"><li>Refunds apply to the initial purchase price only and do not cover any additional services or products.</li><li>Refund requests must be submitted within 35 days of the program start date.</li><li>This guarantee is offered as a one-time opportunity per customer.</li><li>Customers who have received a refund under this policy are not eligible for future money-back guarantees.</li><li>Failure to adhere to the eligibility criteria will result in a denied refund request.</li></ul>For any questions or concerns, please reach out to our support team at <a disabled="true">support@fitazfk.com</a>.4. Registration and Account4.1 Users must be at least 18 years old to create an account and purchase Fitness Products. 4.2 Upon purchasing a program, TRANSFORM by Fitaz grants you a limited, non-exclusive, non-transferable, and revocable licence to use the program materials for personal, non-commercial purposes. 4.3 You may not share access to any programs or allow third parties to use your account.5. Payments5.1 All payments for Fitness Products must be made at the time of purchase via credit card, PayPal, or through in-app purchases facilitated by the Apple App Store or Google Play Store. 5.2 External app purchases made via third-party platforms are subject to the terms and conditions of the respective app store. Any payment-related issues must be addressed with the app store provider directly.6. Apparel, Equipment, and Supplements6.1 TRANSFORM by Fitaz does not offer refunds for change of mind on apparel, equipment, or supplements. 6.2 Exchanges are only permitted for faulty products or if the wrong size was received. We do not offer refunds, but we will honour exchanges in these cases. If you receive a faulty product, you must submit photographic evidence within 14 days of receipt to support@fitazfk.com. Once the fault is confirmed, we will process an exchange after the item is returned to us. 6.3 Customers are always responsible for the shipping costs when returning items, regardless of the reason for the return, including faulty items.7. User Responsibilities7.1 By registering an account or using the App, you agree that you:<ul><li>Have read and understood these terms and conditions.</li><li>Will seek medical advice before starting any fitness program if necessary.</li><li>Acknowledge that TRANSFORM by Fitaz does not offer tailored exercise or nutrition advice. 7.2 TRANSFORM by Fitaz reserves the right to terminate your account or program access without refund in the event of unauthorised account sharing, misuse of materials, or other violations of these terms.</li></ul>8. Limitation of Liability8.1 To the fullest extent permitted by law, TRANSFORM by Fitaz will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our App, Website, or Fitness Products, including but not limited to damages for loss of data, loss of profits, personal injury, or business interruption. 8.2 We are not responsible for any physical or mental injury, illness, or health condition that may result from using our fitness programs, as users participate at their own risk and are encouraged to seek medical advice before commencing.9. Alternative Dispute Resolution9.1 In the event of any dispute arising out of or in connection with these Terms and Conditions, the parties agree to first attempt to resolve the dispute through good faith negotiations. 9.2 If the dispute cannot be resolved through negotiation, either party may refer the dispute to mediation, conducted by a mediator mutually agreed upon. If mediation does not result in a resolution, the dispute may be referred to arbitration or litigation as a last resort. 9.3 The costs of mediation or arbitration will be shared equally between the parties unless otherwise agreed.10. Privacy and Communications10.1 We are committed to protecting your privacy and will handle your personal information according to our Privacy Policy. 10.2 By using our services, you consent to the collection and use of your personal information for the purposes of delivering our Fitness Products and communicating with you about our offerings. 10.3 We may contact you via email, SMS, or other methods to inform you about important program updates, new services, or promotions. You can opt-out of communications by following the instructions in our messages.11. Jurisdiction11.1 These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Queensland.12. User Consent12.1 By registering an account, purchasing Fitness Products, or using the App or Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.13. Extended Access13.1&#xA0;Extended Access&#xA0;is an optional subscription that allows continued access to programs you have previously purchased on your account. It&#xA0;does not&#xA0;grant access to any new programs that you have not already purchased. This is&#xA0;not&#xA0;a way to bypass purchasing a program.13.2 For new customers,&#xA0;Extended Access&#xA0;will be automatically added to their cart when purchasing Level 1, 2, 3 &amp; Express programs.13.3 After the initial free period,&#xA0;Extended Access&#xA0;will automatically convert into a paid subscription unless cancelled before the next billing cycle.14. In-App Purchases14.1 You can purchase Transform by Fitaz programs through the Apple App Store or Google Play Store.14.2 In-App purchases are subject to the terms and conditions of the respective platform provider. Transactions are securely processed through the payment gateway of the App Store or Play Store.14.3 For any &#xA0;billing or payment-related issues, you must contact the respective App Store provider directly.14.4 In-App purchases are not eligible for promotions, discounts, or affiliate discount codes. To apply any discounts or use affiliate codes, you must complete your purchase on the Transform by Fitaz website at<a href="http://www.fitazfk.com" style="text-decoration:none;">&#xA0;www.fitazfk.com</a>.15. Complaints15.1 Customers may make a complaint by email to support@fitazfk.com.15.2 Customers must use the subject line &quot;Complaint&quot; in the email and provide a detailed outline of the complaint, including the nature of the complaint. Any supporting documentation should also be attached.15.3 Transform by Fitaz will investigate the complaint and aim to respond within 14 Business Days.16. Sale Periods16.1 All items purchased during sale periods are final and non-refundable, including all programs, change of mind, and incorrect sizing.

Refund Policy

TRANSFORM by Fitaz

What program is right for me?

How long do I have access to the program for?

When will I receive access to the app?

Do I need equipment?

Can I start at any time?

Can I use Transform workouts in the gym?

Is the nutrition family friendly?

Does this program suit all dietary requirements?

Do you offer payment plans?

Programs

Once I purchase level 1, how long do I have it for?

Do I need equipment for Level 1?

I recently had a baby, should I do Postpartum or Level 1?

I haven't exercised in years, will I be ok to do Transform Level 1?

Level 1 Challenge

What is the difference between Level 1 and Level 2?

What equipment do I need for Level 2?

Level 2 Challenge

What equipment do I need for Level 3?

Level 3 Challenge

Is exercising during pregnancy safe?

Can I join the program at any point in my pregnancy?

What types of workouts does the program include?

Will this program assist in managing pregnancy weight?

Are the meal plans adaptable to my specific dietary requirements?

Transform Pregnancy

When can I start the Postpartum Program after having a baby?

Is this program suitable if I am breastfeeding?

Transform Postpartum

What is the Extended Access subscription?

How does the Extended Access subscription work?

What programs are included in the Extended Access subscription?

How much does Extended Access Cost?

Can I cancel my subscription anytime?

How do I sign up for Extended Access?

Will I receive reminders before my subscription renews?

How do I update my payment information?

Can I use Extended Access on multiple devices?

What happens if my payment fails?

Does Extended Access only give you access to your current challenge level or all other levels as well?

Extended Access

30 Day Money Back Guarantee Policy

30 Day Money Back Guarantee

How do I access the challenge after purchasing it if my account doesn't show my participation?